| • How else can I register for a Program? |
| • Does it cost more/less to register online? |
| • Whom can I notify regarding errors or other technical concerns? |
| • How do I pay for Programs I register for online? |
| • Can I use a letter of credit, system credit, coupon or other discount online? |
| • What is the Family YMCA’s wait list policy? |
| • What does “We could not locate your account based on the information provided” mean? |
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| If you have additional questions, please contact Webmaster@familyymca.org |
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| How else can I register for a Program? |
| The
Family YMCA of Easton, Phillipsburg & Vicinity wants to help make
your program registration as convenient as possible. Our online
registration system is one way that you can register for programs,
however, not all of our programs are available online and we realize
that you may prefer to register for classes through two other
convenient methods. |
| 1. |
In Person:
The Family YMCA Welcome Center Staff is trained to assist Members and
Non-Members with program registration. You may find detailed contact
information and directions to our facility in the General Information
section of our website. |
| 3. |
By Mail: Members and Non-Members can print the Family YMCA Program Registration Form
and mail it to the Family YMCA. Please note that we cannot guarantee
class availability for mailed registration forms. A Family YMCA staff
member will contact you when your registration is received to confirm
class availability. |
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| Does it cost more/less to register online? |
| No.
Registering online is an added service we are offering to Family YMCA
Members and Non-Members. At this time, there are no additional fees or
incentives to register online. |
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| Whom can I notify regarding errors or other technical concerns? |
| We
work hard to ensure that this website is accurate and fully functional
at all times. However, if you spot a data error or have difficulties
using our site, you can contact webmaster@familyymca.org nd we will strive to help resolve the problem in a timely manner. |
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| How do I pay for Programs I register for online? |
| Currently,
our online registration only allows for VISA, MasterCard, American
Express and Discover payments. In the future, bank draft EFT
transactions may be supported. |
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| Can I use a letter of credit, system credit, coupon or other discount online? |
If
you wish to use a system credit, coupon, or some other form of
discount, you will need to register in person at the Family YMCA. A
Family YMCA Welcome Center Representative will register you for the
desired program and apply the appropriate system credit, coupon, or
discount.
Currently our online
registration only accepts credit card payments of VISA, MasterCard,
American Express and Discover. |
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| What is the Family YMCA’s wait list policy? |
| The
Family YMCA runs programs based on a good instructor/participant ratio.
Class registration is determined on a first come, first serve basis
with Family YMCA Members getting an opportunity to register first. Once
a class is filled, we place the next person on a waiting list for that
class. That does not guarantee a roster spot for the class. The Family
YMCA will attempt to add participants to the roster depending on class
circumstances such as instructor availability, other participant
cancellations, etc. A staff member will notify you if you can be added
to the class roster. Participants added from the wait list will be
added based on the date and time you were put on the wait list. Payment
will not be collected until you have been added to the roster. |
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| In
the event of online registration, your payment information will be
collected, but you will not be charged until you are moved from the
wait list to the active roster. This will not happen without you being
notified in advance. |
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| What does “We could not find your account based on the information provided” mean? |
| If
you are a Family YMCA Member, Program Participant, or Contributor, your
account will be accessible online. If you encounter difficulties
accessing your account, it can be attributed to one of the following… |
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Who’s in the database? Active Members, All Past Contributors, anybody who has registered for a program after May 21, 2006 at the Family YMCA.
You did not provide an email address or password for your account.
It is necessary for users to setup an email address and password
associated with their account. If one has not been provided, simply
contact a Family YMCA Welcome Center Representative to assist you in
establishing your email address and password.
I should be in the database, but I’m still getting this error:
It is also possible that we have incorrect information in our database
associated to the fields that the database uses to identify you. For
example, if we don’t know your Date of Birth, this field may have a
default value and not your actual DOB. To correct this, you will need
to contact The Family YMCA and ask to verify that we have your
correctly spelled last name, Date of Birth, and Zip Code.
How do I get into the database?
Visit or call The Family YMCA. A Welcome Center Representative can get
you set up in our database so that you may begin online registration.
Also registering for any program, becoming a member, or making a
contribution will also generate an account.
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| If you have any problems or questions, you can contact The Family YMCA Welcome Center Representative or send an email to webmaster@familyymca.org |
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